Legal FAQs for maxwin388 Account Holders
We collect your email, phone number, full name, date of birth and payment method details when you open an account. This data is used to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and contact you about account activity. We do not sell this data to third parties.
Yes. Go to Account Settings, select Privacy & Legal, and click Request Data Export. We compile your full account history, login records, deposit and withdrawal transactions, and game activity, then send it as a downloadable file within 5 business days.
We retain your account records and transaction history for 7 years after closure. This complies with payment processor rules and regional financial record-keeping laws. Personal data is encrypted and accessed only for regulatory requests or dispute resolution.
Contact our support team with the transaction date and amount. For deposits via DANA, OVO, GoPay or QRIS, we check payment processor records within 48 hours. For withdrawals, we verify the destination account and confirm the funds reached you. We'll email you a full report.
Yes. You can update your DANA, OVO, GoPay or QRIS account details in your Wallet settings at any time. To close your account, go to Account Settings > Legal & Closure, submit the form, and we process it within 3 business days. Any pending withdrawals are completed first.
We use session cookies to log you in and functional cookies to remember your lobby preferences. No tracking cookies are set without your consent. You can disable cookies in your browser; this may affect lobby features but won't block your account access or withdrawals.
When you open an account, you confirm your date of birth. Where local law permits, we verify this against national ID databases at registration. Access depends on local law. If there's a discrepancy, we ask for documentary proof before allowing deposits or gameplay.
