Your Terms & Conditions Questions Answered
Yes, you can request a withdrawal anytime after account verification. Withdrawals to DANA, OVO, GoPay and QRIS usually clear within one to three business hours once approved. Bank transfers may take one business day. Check the withdrawal status in your account History tab to track the exact timing.
Go to the login page and select Forgot Password. Enter your registered email, and we'll send a reset link within two minutes. Click it to set a new password, then log in immediately. If you don't see the email, check your spam folder or contact live chat for manual reset assistance.
Deposit and withdrawal limits depend on your payment method and local law. DANA, OVO, GoPay and QRIS each have their own caps set by the payment provider. Log into your Wallet and select Deposit or Withdraw to see your live limits before you proceed.
You can close your maxwin388 account anytime through Settings > Account > Close Account. We'll ask for a reason and verify your identity. Any remaining balance will be withdrawn to your registered payment method within three business days. Closed accounts cannot be reopened; you'd need to create a new one.
We use encryption, two-factor authentication and real-time fraud monitoring. If we detect unusual activity, we'll ask you to verify via email or phone before allowing login. Always check that you're on maxwin388.xyz and never share your password or one-time codes with anyone.
Contact our live chat within 30 days of the disputed transaction. Provide your transaction ID, the date and time, and a clear explanation. We investigate and respond with a ruling or next steps within five business days. If unresolved, you can escalate to our compliance team via email.
No. Your maxwin388 account is personal and non-transferable. Sharing login details breaches our terms and puts your balance and data at risk. Each person must create their own account. We monitor for multi-accounting and may close accounts that violate this rule.
